Refund policy

RETURN POLICY

Last updated March 17, 2026

Thank you for your purchase.  We take great care in ensuring that all products are packaged and shipped securely.  However, if your item arrives damaged, we’re here to help.

ELIGIBILITY FOR RETURNS

We only accept returns or exchanges for items that arrive damaged.  To be eligible:

•             The item must have been damaged during shipping or arrived defective.

•             You must notify us within 7 days of receiving your order.

•             The item must be unused and in its original packaging (unless the damage prevents this).

REPORTING A DAMAGED ITEM

To initiate a return or replacement, please contact us at info@lxmicroscopes.com with:

•             Your order number

•             A description of the damage

•             Clear photo(s) of the damaged item and packaging

RESOLUTION OPTIONS

Once your claim is reviewed and approved, we will offer one of the following:

•             A new fully functional product replacement of the same item, or

•             A full refund to your original payment method

NON-RETURNABLE ITEMS

We do not accept returns for:

•             Change of mind

•             Orders placed for the incorrect item

•             Items that are not damaged

SHIPPING COSTS

If your return is approved due to damage, a replacement product will be shipped prepaid, or we will provide a prepaid return label within the contiguous US only.  All returns must be shipped within fourteen (14) days of the purchase date in original packaging. 

If you have any questions, feel free to reach out to our support team by email at info@lxmicroscopes.com